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Frequently Asked Questions

 

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Q. How do I start services?


A: Please select SIGN UP NOW on the menu, you will be asked to fill 
required information and submit it to our server. After that your account will be created.

Now you can schedule our services by selecting REQUEST A PICK-UP on the menu. 

Q. Does Total Care Cleaners charge a delivery fee?

A: No. You pay the same price as you would if you brought it into our stores. There is no additional charge for delivery or service fee.

Q. What is the difference between VIP and Call in customer?

A: As VIP Customer, we'll stop by your home/office twice a week (once for pick-up and once for delivery) without any contact from you.

A: As a call in customer, we'll stop by your home/office just when you need our services.

Q. What are my payment options?

We are accepting all major Credit Cards only.

Q. Will my credit card be automatically charged or do I have to do something to pay?

We will charge you credit card automatically, per delivery. Credit card slip will be attached to dry cleaning or laundry invoice.

Q. Do I need to be home waiting for delivery?

A: In most cases our customers are not home. We will leave your clothes hanging on the hook between the front door and storm door, if you donít have a hook we will provide one free of charge.
Some customers trust us with their garage door code so we can pickup & deliver any time without calling the customer.

Q. What type of bag do I use to put my clothes in for pick up?

A: We provide you with personalized express bags. If you do not have a Total Care Cleaners bag, just leave your dry-cleaning in a plastic bag in your usual drop-off location.

Q. How do I inform you of a special instruction I may have?

A: You have couple of options: First press the Request a Pick-up button and you will be able to enter special instruction on the form, second -  Just attach a note to your garment and our staff will do the rest! No problem.

Q. What happens if I’m going on vacation or do not need delivery for a specified period of time?

A: No problem. We will temporary store your clean garments while you out of town or on vacation and will deliver when you return. Fill in special instruction section or e-mail us your schedule and we'll take care of the rest.

 
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