Here are typical questions and answers for Groupon recipients.
Can I drop my clothes with my Groupon voucher at one of
No, this Groupon deal is good for Pickup and Delivery
What services can I use to redeem my Groupon voucher?
This Groupon deal is good for dry cleaning services
only including wedding gowns
household items. It is not valid for laundry shirts and
jeans, laundry per pound, Leathers and rugs.
Q: I have never used your services before, how can I
trust you with my expensive clothes?
We understand your concerns and we want to assure you
that you will be more than satisfied with the quality of
our cleaning, but don't take our word for it, hear what
our customers have to say click
What are your prices?
You can find our prices at the bottom menu or
How are you dealing with sales tax?
We are charging 7.125% sales tax.
Q: What if I only use part of my Groupon voucher? Will I
loose the rest?
Yes, minimum order has the same value as your voucher
you have to pay sales tax.
Q: Once I used my vouchers and become a regular
customer, what benefits
will I have?
We have plenty to offer.
start with you
will receive a card with $30.00 Free Dry Cleaning Services
coupons $10.00 each.
Total Care Cleaners sends out weekly email specials Ė
exclusively for existing customers, so there will always
be opportunities to save again! Here is the link:
to our Twitter
page, where you can check out previous specials.
can earn double rewards with Total Care Cleaners.
try our Thanks Again
Get Cash Back 2%
or Airline Miles or Gift Cards for every dollar
youíll spend with us.
- Spend $100.00 to unlock $15.00 Total Care Cleaners Services
How do I start services?
A: Please select SIGN UP NOW on the side
menu, you will be asked to fill
required information and submit it to our server. After
that your account will be created.
Now you can schedule our services by selecting REQUEST
A PICK-UP on the side menu. Please
enter your Groupon barcode number in special instructions
box or send your voucher with your order or email your
If you donít have an access to the computer please call
us at: 651-460-3340
We will need the following information:
Name, address, phone, shirt starch preference, email
address, Groupon reference number and your credit
Q: What type of bag do I use to put my clothes in for
A: We will make you a personal bag with a badge as
soon as you used all your Groupon vouchers and once you become a
For now just leave your dry-cleaning in a plastic bag and
place it outside of your front door, please print out your
Groupon voucher and include it in the bag with your cleaning.
Q: Do I need to be home waiting for delivery?
A: In most cases our customers are not home. We
will leave your clothes hanging on the hook between the
front door and storm door, if you donít have a hook we
will provide one free of charge.
Some customers trust us with their garage door code so we
can pickup & deliver any time without calling the
Q: What is the difference between VIP and Call in
A: As a VIP Customer, we'll stop by your
home/office twice a week (once for pick-up and once for
delivery) without any contact from you.
A: As a call in customer, we'll stop by your home
just when you need our services.
What are my payment options?
are accepting all major Credit Cards only.
Will my credit card be automatically charged or do I have
to do something to pay?
will charge you credit card automatically, per delivery.
Credit card slip will be attached to dry cleaning or
Q. How do I inform you of a special instruction I may
A: You have s couple of options: First press the
Request a Pick-up button and you will be able to enter
special instructions on the form, second - Just
attach a note to your garment and our staff will do the
rest! No problem.
Q: What happens if Iím going on vacation or do not
need delivery for a specified period of time?
A: No problem. We will temporary store your clean
garments while you are out of town or on vacation and will
deliver when you return. Fill in the special instruction
section or e-mail us your schedule and we'll take care of